“Like many municipalities, our cyber insurance company requires us to enforce multifactor authentication across the tools we use,” says Andrew. The City of Vidalia uses Ninja to ensure that drives are encrypted and automatically collect BitLocker encryption keys in case a drive needs to be recovered.
Vidalia software Patch#
Automating patch management through Ninja allows us to keep our operating systems up-to-date, making both achieving compliance and reporting on compliance far easier,” says Andrew.ĭrive encryption is also important to meet compliance requirements across agencies. “Compliance is very important for the agencies we manage, from CJIS compliance for our Police Department to PCI compliance for City Hall. The City of Vidalia also includes critical links to resources like security awareness training on the system tray icon to make those resources more readily available to users. “We’re also leveraging the Ninja custom system tray icon to make submitting a ticket easier, says Andrew.” The Ninja system tray icon is visible to all endpoints with a Ninja agent installed so that users can easily submit a ticket to the IT department.
Vidalia software series#
When Ninja detects a series of failed pings, we get both an alert in Ninja and a ticket created in our helpdesk so we can solve the issue before end-users really even notice,” says Andrew, “We’re also automatically generating tickets when specific services crash, when SMART status is degraded, for RAID issues, and more.” “We use the Ninja NMS agent on our network devices, IOT devices, and printers.
Building a more proactive support organizationĪndrew’s team uses Ninja to automate ticket creation for critical conditions. Ninja’s live IT asset inventory not only saves IT team time, it saves the city money. This makes a huge difference because now when we go to do hardware upgrades, we’re looking at real-time device configurations, not what our assets were six months ago,” explains Andrew. “With Ninja, our IT asset inventory is fully automated and updated live.
Vidalia software full#
They would go to each of their managed agencies and take a full hardware inventory and use that inventory for asset planning. Twice per year, the IT team would also perform an IT asset audit. They’ve been able to shift almost an entire employee salary from scanning and patching to other critical IT tasks. Prior to Ninja, the City of Vidalia had an employee that dedicated 20 – 30 hours per week to traveling between locations and updating endpoints manually, as well as manually running Anti-Virus scans.
Vidalia software software#
We still manually reboot servers so we can minimize downtime, but otherwise patching is fully automated.” Andrew’s team also uses Ninja’s third party application patching solution to roll out software like Libre Office, Chrome, and Adobe and to automate patching for this software. “Ninja’s automated patch management feature has very beneficial for us,” says Andrew, “We’re running scans and installing updates daily, and automating weekly reboots on workstations every weekend away from peak hours. By using Ninja, the IT team is able to streamline some of the most time-intensive tasks they had previously performed manually. Even so, the departments those technicians service expect results. With only three full time technicians, the City of Vidalia has a lean IT operation. Leveraging technology to keep the IT team lean As part of that effort, Vidalia purchased NinjaOne to provide visibility, control, and security across their systems. In 2019, Vidalia was subject to a ransomware attack due to poor vendor practices, and they decided to take back control of their IT infrastructure. Though small, a hydroelectric plant allows Vidalia to provide residents with robust services and a great quality of life.Īndrew Jones, an IT technician, along with two others manage the information technology needs of the city, including City Hall, the Police Department, Fire Department, Utility Department, Parks and Recreation Department, and more. Vidalia, Louisiana is a small city of around 4,000 residents, known for it’s beautiful riverfront.
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